Delivery & ReturnsWe offer FREE UK shipping on most of our Products
Your order will be dispatched within 3 working days of receiving payment (Monday-Friday) by Royal Mail 2nd Class mail & Royal Mail International Standard Post
In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement
As we use Royal Mail to deliver our parcels we cannot pass on delivery requests, such as 'leave in front porch'. However you may wish to leave a note out for your postman.
When you place an order, you will receive an automatic order receipt email. This acts as your receipt and acknowledges your payment.
We may have to e-mail or telephone you if an issue arises with your order, but we try to do this as soon as possible if there is a problem.
Once the order has been dispatched you'll be sent another e-mail with the dispatched information. If there will be a delay dispatching an item then we will let you know as soon as possible
Right to Cancel
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations (formerly Distance Selling Regulations) you have the right to cancel your order for any item bought on this website for a full refund
You can cancel anytime from placing your order up to the end of a period 14 days after receiving your item (or in the case of a multiple order, the last part of the order).
Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you
You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible
If you are not entirely satisfied with your purchase, you can email us: firstname.lastname@example.org
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return
• Your item must be unused and in the same condition that you received it, not used or altered in any way.
• You must also include, in the same condition as it was received: All original packaging such as boxes, bags, tags.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund through your credit card, You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you receive a refund, the original cost of shipping the item to you will be deducted from your refund.
212 Sumner Road
You will be responsible for paying for your own shipping costs for returning your item and shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service when sending returns back to us as we don’t guarantee that we will receive your returned item.